Terms customer information

(The following terms also include information about your legal rights under the provisions on distance contracts and e-commerce.)

1. Scope
2. Offers and specifications
3. Order process and contract
4. Prices
5. Delivery, product availability
6. Terms of payment
7. Retention of title
8. Warranty for defects and warranty
9. Liability
10. Storage of contract
11. Data Protection
12. Jurisdiction, Applicable Law, Contract Language
13. Withdrawal and Return Shipping

1. Scope
1.1. The business relationship between Serfan GmbH, Katharinengasse 24, 86150 Augsburg (hereinafter „Seller“) and the customer (hereinafter „Customer“) subject to the following terms and conditions valid at the time of the order.
1.2. You can contact our customer service for questions and complaints on factory days from 8:00 am till 6.00 pm (Central European Time), on telephone number +49 821 600 80811 or by e-mail at info@serfan.de.
1.3. Within these terms is any natural person who enters into a transaction for a purpose that can be attributed primarily neither commercial nor its independent professional activity (ยง 13 BGB).

2. Offers and specifications
2.1. The presentation of products in our online shop is not a legally binding offer, but an invitation to submit an order is. Service descriptions in catalogs and on the websites of the Seller not constitute a representation or warranty.

3. Order process and contract
3.1. The customer can choose from the range of vendor products and suggested they collect on the in a so-called cart. Then the customer can below within the shopping cart by clicking the button at the end of the ordering process.
3.2. Click the the customer makes a binding offer to purchase the goods in your cart. Before submitting the order, the customer can change the data at any time and see. Required fields are marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and the customer can print using the „print“ function (order confirmation). The automated confirmation of receipt only documents that the customer’s order is received by the Seller and does not constitute acceptance of the application. The purchase agreement is concluded only if the seller the ordered product will ship in 2 days to the customer, transferred, or shipping to has the customer confirmed within 2 days with a second e-mail explicit confirmation of order or receipt of the invoice.
3.4. If the seller provide advance payment, the contract is the provision of banking information and payment.

4. Prices
4.1. All prices indicated on the merchant’s website are inclusive of applicable taxes.

5. Delivery, product availability
5.1. As far as payment is agreed, delivery is made after receipt of the invoice.
5.2. If the delivery of the goods due to the fault of the buyer fail after three delivery tries, the seller may withdraw from the contract. If necessary, payments will be refunded to the customer immediately.
5.4. If an ordered item is not available because the seller is not supplied by its suppliers without fault despite a contractual obligation of the supplier, the seller is entitled to withdraw from the contract. In this case, the seller will inform the customer immediately that the item ordered is no longer available and refund any work already done immediately.

6. Terms of payment
6.1. The customer is eligible and before the end of the ordering process choose from the available payment methods. Customers will be notified of the available cash on a separate information page. At this, click here.
6.2. Become third party responsible for payment processing, including Paypal. subject to their terms and conditions.
6.4. If the due date of payment determined by the calendar, then the customer is already in default by failure to observe the event. In this case, the customer has to pay the statutory default interest.
6.5. The customer’s obligation to pay default interest includes the assertion Another delay damages by the seller is not enough.

7. Retention of title
Until full payment of the delivered goods remain the property of the seller.

8. Warranty for defects and warranty
8.1. The guarantee shall be determined by law.
8.1. No guarantee is made for the goods supplied by the Seller only if it has been expressly stated. Customers will be informed about the warranty conditions prior to the initiation of the ordering process.

9. Liability
9.1. For a liability of the seller for damages without prejudice to other statutory eligibility requirements are as follows exclusions or limitations.
9.2. The seller assumes full responsibility, if the damage is caused by intent or gross negligence.
9.3. Furthermore, the seller is liable for the negligent breach of obligations, which endangers the purpose of the contract, or violation of duties the fulfillment of which makes the proper execution of the contract and on which the customer regularly trusts. In this case, however, the seller is liable only for the foreseeable, typical damage. The seller is not liable for the negligent breach other than those mentioned in the preceding sentences obligations.
9.4. The above limitations shall not apply to injury of life, body or health, for a defect after a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the product liability law remains unaffected.
9.5. As far as the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and agents.

10. Storage of contract
10.1. The customer can print the agreement text before submitting the order to the seller, by exploiting the print function of their browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address given by him. With the order confirmation, the customer also receives a copy of the Terms and Conditions together with the instructions about shipping and delivery and payment. If you should have registered with our store, you can view your orders placed in your profile area. In addition, we save the contract, but do not make him accessible on the web.

11. Jurisdiction, Applicable Law, Contract Language
11.1. Jurisdiction and performance is the location of the seller, if the customer is a merchant, a legal entity under public law or public special fund.
11.2. Contract language is German.

12. Withdrawal
12.1. The right of withdrawal, and instructions for return shipping can be found here.