Withdrawal

Right of withdrawal

Right of withdrawal for consumer; Model withdrawal form

As a consumer you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately, on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us

Serfan S&S GmbH
Katharinengasse 24
D-86150 Augsburg
+49 821 600 80 811 0
e-mail: info@serfan.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Model withdrawal form

– To Serfan GmbH, Katharinengasse 24, D-86150 Augsburg:
– I/We (*) give notice that I/We (*) withdraw form my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
– Ordered on (*)/received on (*)
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper): ________________________
– Date: _____________________
* Delete as appropriate.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You bear the cost of returning the goods.

End of instructions on withdrawal

Returns
Customers are requested to inform us about the return (+49 821 600 80 811 0). That way you enable us to assign the products as fast as possible.
Customers are requested to send the goods back to us in a postpaid parcel and keep the receipt. The customer has to bear the costs himself.
Customers are requested to avoid damage or pollution of the delivered goods. The goods should be sent back in the original packaging with all accessory. Is the original packaging no longer in property of the consumer, a different, matching packaging should be used, to prevent damages and claim for damages as a consequence of inadequate packaging.